Refund policy

Return and Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at stoneymeerkat@icloud.com. If your return is accepted, we will send return instructions and, where applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids, and gases. Sale items and gift cards are not returnable. Contact us if you have a question about a specific item.

Exchanges
The fastest way to receive a replacement is to return the eligible item. Once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period
For merchandise shipped into the European Union, customers may cancel or return an order within 14 days of delivery, subject to applicable law. Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Bank or card-issuer processing may take additional time. If more than 15 business days have passed since approval, contact stoneymeerkat@icloud.com.